Frequently Asked Questions
Purchase Information
To place an order, you need to add the product to the shopping cart and proceed with the payment.
How long does it take for the order to reach us?
After placing the order, it takes 3-5 business days with respect to the postal service’s schedule for the package to reach you.
What should we do after placing an order?
After placing an order and making the payment through the payment gateways, you do not need to take any further action.
Yes, an electronic invoice will be available in your account, and a paper invoice will be included in your postal package.
Payment Information
When is the order payment taken from my bank account?
If the amount is deducted from your account and you receive a confirmation message, your order has been registered after payment.
It’s a collection of preferred products you select and mark with a star, which becomes your wishlist.
What should we do if there is a problem during payment?
If you encounter a problem during purchase and payment, please contact us through the means mentioned on the Contact Us page.
Is it possible to delete or change an order?
You can take action on this before the order is shipped and seek assistance from the support section for this purpose.
How to track my package orders?
You can check the status of your package on the order tracking page.